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True Tech Support Stories...


AST technical support had a caller complaining that her Mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad" command and "invalid" responses shouldn't be taken personally.

Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

Tech Support: "How much free space do you have on your hard drive?" Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"

Customer: "Can you copy the Internet for me on this diskette?"


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